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     CHARMS PROMISE  GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT

     At Charms, our commitment to you goes beyond mere products. We’ve woven a tapestry of trust and reliability,
     crafting the Charms Promise — our pledge to offer unparalleled customer service and consumer protections within
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     the beauty industry. Just like the vibrant community of Charms Angels, we stand together, united in our mission to
     ensure your confidence and satisfaction in every aspect of our journey together.

     Affordable Beauty Venture   Transparency Guarantee

     Low Entry, High Promise  Empowerment Through Knowledge  GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT
     Dive into the world of beauty with minimal barriers.   Charms is dedicated to transparent communication,
     Charms ensures an accessible entry point for all   ensuring you have all the details about our consumer
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     aspiring Charms Angels, with no hidden costs or high   protections, product guarantees, and the principles
     stakes.   that guide our community.

     Quality Assurance   Satisfaction Promise

     Confidence in Every Product  Your Happiness, Our Commitment
     Should you ever find a product not meeting your   Your satisfaction is our priority. If a Charms
     expectations, our comprehensive warranty and   product doesn’t meet your expectations, our 90-  GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT
     service programs are here to resolve your concerns,   day satisfaction guarantee ensures a worry-free
     ensuring peace of mind with every purchase.  resolution.

     Exceptions to this promise include:
     Responsive Support  GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT

     •   Products showing signs of intentional damage or
     We’re Here for You  misuse.
     Whether you’re a Charms Angel or a cherished   •   Items specifically marked as non-returnable.
     customer, our team is always ready to assist you,   •   Purchases from unauthorized resellers.
     ensuring a seamless and supportive experience with
     Charms.   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT   GOODTIME DRAFT

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     Charms Angels Community
     With Charms, every promise is a pledge to you — to elevate your beauty experience, to nurture your aspirations,
     and to celebrate the journey we embark on together. Welcome to the Charms family, where your trust is our
     treasure.
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     8  RAISED YOUR LIFE  RAISED YOUR LIFE                                                                       9
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