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      GOODTIME DRAFT   GOODTIME DRAFT  CHARMS PROMISE                                             GOODTIME DRAFT   GOODTIME DRAFT

               At Charms, our commitment to you goes beyond mere products. We’ve woven a tapestry of trust and reliability,
               crafting the Charms Promise — our pledge to offer unparalleled customer service and consumer protections within
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               the beauty industry. Just like the vibrant community of Charms Angels, we stand together, united in our mission to
               ensure your confidence and satisfaction in every aspect of our journey together.

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                                                                   Transparency Guarantee
               Affordable Beauty Venture
                                                                   Empowerment Through Knowledge
               Low Entry, High Promise
               Dive into the world of beauty with minimal barriers.
                                                                   Charms is dedicated to transparent communication,
                                                                   ensuring you have all the details about our consumer
               Charms ensures an accessible entry point for all
                                                                   protections, product guarantees, and the principles
               aspiring Charms Angels, with no hidden costs or high
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                                                                   that guide our community.
               stakes.
                                                                   Satisfaction Promise
               Quality Assurance
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               Confidence in Every Product
                                                                   Your Happiness, Our Commitment
                                                                   Your satisfaction is our priority. If a Charms
               Should you ever find a product not meeting your
                                                                   product doesn’t meet your expectations, our 90-
               expectations, our comprehensive warranty and
               service programs are here to resolve your concerns,
                                                                   day satisfaction guarantee ensures a worry-free
               ensuring peace of mind with every purchase.
                                                                   resolution.
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                                                                   Exceptions to this promise include:
               Responsive Support
                                                                       Products showing signs of intentional damage or
                                                                   •
               We’re Here for You
                                                                       misuse.
               Whet
                                                                       Items specifically marked as non-returnable.
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                                                                   •
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                                                                       Purchases from unauthorized resellers.
                                                                   •
               customer, our team is always ready to assist you,
               ensuring a seamless and supportive experience with
               Charms.
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               Charms Angels Community
               With Charms, every promise is a pledge to you — to elevate your beauty experience, to nurture your aspirations,
               and to celebrate the journey we embark on together. Welcome to the Charms family, where your trust is our
               treasure.
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                                                                                                   RAISED YOUR LIFE
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